Terms and conditions
These General Conditions are intended to regulate the terms and conditions by which the Ana Barbosa Jewellery store, a legal entity with NIF 250705796, with address at Travessa dos Lenteirões, 83, 4630-126, Marco de Canaveses.
The service consists of the provision and supply of a set of products and/or services, in order to allow the user, who is assigned the status of customer, to order and purchase the products presented online.
By using Ana Barbosa Jewellery, you imply full acceptance and agreement with all parameters present in the Terms and Conditions described, as well as the Privacy Policy in force at the time.
If you do not accept, partially or fully, any of the stipulated conditions, you should not make purchases at Ana Barbosa Jewellery .
Ana Barbosa Jewellery reserves the right to update and change the Terms and Conditions without prior notice. It is advisable to check the Terms and Conditions periodically for any changes or updates.
Product and pricing information
Ana Barbosa Jewellery informs customers about the features, descriptions, images or videos of each product on each page made available.
Ana Barbosa Jewellery undertakes to make its products available in a clear manner and to correct any errors that may occur as quickly as possible.
Ana Barbosa Jewellery presents, in a concise manner, the prices of each product, including VAT rates, shipping costs applied to each order and other additional costs that may be applicable.
Information about products, prices, content, images, videos, promotional campaigns and services may be updated and changed by Ana Barbosa Jewellery at any time.
Intellectual property
The content, domain and information present and made available on Ana Barbosa Jewellery are the property of Ana Barbosa and are therefore protected by copyright and related rights. Any and all use, reproduction, copying or dissemination of visual, audiovisual or written content is subject to prior approval.
The client undertakes to fully respect the aforementioned conditions and rights, as well as to refrain from acts that may go against the law and rights such as copyright, related rights, among other legislation applicable to the use of images, videos, content, etc. without approval.
Ana Barbosa Jewellery cannot be held responsible for any improper use of such products.
Payment methods
Ana Barbosa Jewellery provides the following payment methods:
- Bank Transfer
- Paypal
- MB WAY
After payment is completed, the Ana Barbosa Jewellery will carry out a standard check so that the order can be processed and sent. The customer will receive an email confirming that the order has been paid, as well as the corresponding invoice.
Purchase conditions
Product availability
All products available at Ana Barbosa Jewellery can be purchased, except in cases of breakage or stock limitation, as well as in products made to order, whose availability may vary. Products may become unavailable without prior notice, but in these circumstances, they will be duly identified at Ana Barbosa Jewellery .
Fees and taxes
At Ana Barbosa Jewellery The prices shown are in Euros , with the appropriate VAT and tax rates being applied in accordance with current law, which are already included in the price shown.
Order cancellation
The customer may cancel their order within a period of 24 hours, and must do so via email: anab.jewellery@gmail.com, indicating “Cancellation” in the subject, or via Instagram
If the order is cancelled after being sent, the customer is obliged to return the order in its original shipping packaging, without it having been opened.
The costs arising from the return, due to cancellation, are borne by the customer.
Exchanges and Returns
The customer has the right to exchange or return within 14 (fourteen) days from the date of receipt of the order.
If the customer wishes to return or exchange the order, they can do so by email at anab.jewellery@gmail.com .
When returning the order within the legal period, in addition to returning the product in its original condition, the customer must return any gifts that accompany the main product in its original packaging. Ana Barbosa Jewellery must refund the amount paid within a maximum period of 14 days after receiving the returned order accompanied by the purchase invoice, proof of payment and return form.
Returns of custom-made products will not be accepted.
The refund will be made using the same payment method used by the customer for the initial payment, except in situations of express agreement and in which the customer does not incur any costs as a result of the refund.
Any refund procedure will be processed as provided for in the legislation in force in Decree Law No. 24/2014.
Complaints
The customer may file a complaint regarding any issue, act, information or service provided relating to Ana Barbosa Jewellery via email at anab.jewellery@gmail.com or via the electronic complaints book available at the link: www.livroreclamacoes.pt
Disclaimer
When placing orders with Ana Barbosa Jewellery, the customer expressly and unequivocally accepts the Terms and Conditions in their most up-to-date version.
Ana Barbosa Jewellery is not responsible for any information disclosed by third parties, technical failures or any other problems that prevent access and proper functioning of the online store.
Ana Barbosa Jewellery is not responsible for possible damages, directly or indirectly related to the use, or inability to use, the products made available, as well as for any delay or unforeseen event in the delivery of orders.
PROCESSING OF PERSONAL DATA
Please review the Privacy and Cookies Policy.
APPLICABLE LAW – JURISDICTION
This contract is subject to Portuguese law and legislation in force.